We appreciate all the help you have given. There was a delay but that was our fault not yours. We have had calls from other companies saying you would not get us out, but you kept us involved throughout the process and if we needed explanations you have been phenomenal in putting our minds at rest and explaining everything. We are happy we kept the faith and thanks for succeeding where others have let us down.
No issues You did everything we asked you to do. It's been lovely to know somebody is on our side. Thanks so much.
We received good communication from Carl James Associates and were kept up to date on everything. We are very happy with the way things have gone.
So far, so good. It's been a challenging time for everyone due to COVID 19 but you said you would have it done within 12 months and you have kept to that agreement. Very pleased, thank you very much.
Very happy. I knew it would take time but there were no problems. To be relinquished, we can't thank Carl James Associates enough.
All great, really easy. We were quite surprised. The relinquishment was completed fast and we received good communication throughout. Thank you.
Carl James Associates were very helpful and efficient. They have left me very happy.
We are so happy; everything has gone so well. It has only taken 5 months and we cannot fault anything. Carl James Associates have kept all the promises made, kept in touch throughout and made the process so straight forward. Great work, keep it up.
I was quite apprehensive to begin with as spoken to many other companies offering their services. I am glad I did choose Carl James as they did a very satisfactory job. I am happy with their work and obviously the outcome, as I am out of my timeshare.
We can only say as we find and would like to say our dealings with Carl James Associates in our recent relinquishment of out holiday ownership was both professional and prompt. Everything was explained from the start and a speedy outcome was provided. I would definitely recommend them for anyone thinking about getting out of their timeshare
We thought it would take longer with the COVID situation, but we were surprised to be out in the time given. Everyone particularly good and always on hand if we needed anything. Happy we are free of our timeshare.
Very polite and respectful from the start, good attention to detail and no pressure at all from any one in Carl James. If I had an issue it was dealt with quickly and professionally. Very happy with the service, 5 stars to them for their help.
Always there if we emailed or called, if they were not, they replied quickly and followed everything up. Glad we have no more maintenance fees and that is down to Carl James Associates.
The communication was second to none. We even spoke to the director, who put our minds at ease. Not pushy at all, very knowledgeable and allowed us time to make our mind up. We had used another company and we got nothing from them. Carl James Associates were great, never demanded or pushed, but there when we needed anything. We appreciate all they have done.
Happy with the service, did not take as long as we expected. Have a letter to confirm we out and all communication was easily followed.
CJA Made the process of relinquishment very painless and not “quite enjoyable” as such but the equivalent.
We were impressed to have the timeshare relinquished in about 6 months Left a good impression with us the speed and professionalism Not heard from the timeshare company either, which is always a bonus.
I cannot express how good Carl James Associates are. My partner passed away unexpectedly at Christmas and the support was tremendous. You did everything for me and looked after the relinquishment and me very well. Belting company.
We were in two minds and unsure if we wanted to use a company like Carl James Associates to relinquish our timeshare but when we looked at the website it looked professional so contacted you. This followed all the way through, professional, courteous and the understanding of the whole team was great, if we rang the phone was answered or retuned in a quick time period. Everything was spot on.
It was very comforting to know that if I got in contact with Carl James Associates the way you responded was quick, helpful and no trouble. Very happy with the whole process.
Given the situation of people working from home with COVID we did not expect this to move very quickly, but there were no hiccups and things have gone exactly as we expected and hoped, with little fuss or contact. The experience has been excellent, not passed from pillar to post, and we were updated when we needed to be.
May we sincerely thank you for your services in terminating our contract and in appreciation if requested, will be pleased to recommend CJA for their considerations and professionalism. I am not one for giving praise, but everything went great.
Very many thanks to you and the team for ensuring that we have reached a successful outcome. I will happily recommend you services to others if you require.
We are grateful to Carl James Associates for the professional way in handling our exit from our timeshare ownership within a reasonable time scale, keeping us informed of the progress every step of the way, Thanks again.
Hi, just a quick thanks for all you have done regarding my time share release. As well you know I began the journey with some trepidation having had a bad experience with a previous company. I needn’t have worried as the whole process was great. Communication was first class with yourselves and the solicitor up to the desired end result. Thanks once again.
There have been no problems with anything at all, I have been very happy with everything. I am happy the timeshare is gone and off my hands. I don’t have to worry about them contacting me, and if they do, I know I can still contact you and legal. I appreciate your help 100%
It was like a ton weight had been taken off my shoulders, I was in a really good mood when we were told. I know I was very sceptical at the beginning, and I had lots of questions, but now over the moon with the whole thing. Everything has been handled very well and, again we are over the moon, we have always been able to get in touch when we called and both Carl James and the legal side have kept us informed throughout.
Date Relinquished 27/04/19
Everything has gone smoothly, and we have had the good news we are out of our timeshare. Our legal representative was fine and has done everything they said they would Carl James Associates were very pleasant, from the consultant coming to see us to keeping in touch throughout. All in all, very happy with the service.
Date Relinquished 23/05/19
I would recommend Carl James Associates At the beginning you are obviously sceptical, once a company has your money, you don’t always get what you are promised, but I can honestly say we have. Everything has gone smoothly, no hiccups or anything like that, so I am more than happy. It’s been brilliant from start to finish.
Mr & Mrs F West Sussex Date service engaged: 05/11/18 Date relinquished: 16/04/19 Testimonial given by grandson Mr H as has (POA) My grandparents have received their relinquishment letter regarding the timeshare and are really pleased. There were never any issues with the services of Carl James Associates, they were so helpful. Everything has been carried out smoothly on our part, and no problems have arisen. Pleased with the communications from Carl James throughout and very happy with it all.
Mr & Mrs P Staffordshire Date service engaged: 06/02/19 Interim Testimonial: 15/05/19 We have had continued updates from the legal team. We understand that resorts will drag their feet. Everything is going great and the communication from Carl James Associates and Legal is excellent. I didn’t receive a birthday card from the resort this year, so I see that as a good thing. No emails or anything. It is nice to have someone to get in touch with every once a month or so to say things are going along nicely and things are okay
Mr & Mrs B West Sussex Date service engaged: 19/12/18 Date relinquished: 27/04/19 We have had a lot going on recently and we were happy when Carl James Associates could come to see us, not us going to them. Carl James have helped by taking the pressure of this off us, with the way things progressed, and the updates were excellent. We have had our relinquishment letter and are so happy.
Mr & Mrs G Durham Date service engaged: 11/02/19 Interim testimonial: 10/05/19 We initially decided to cancel our contract as we had been with another company for about 2 years and got nowhere, we did not know who to trust. After doing our due diligence on the company and speaking again several times with them, we decided to come back and use their services. We are happy with what they are doing, and I just want to be kept in touch with, with updates. I understand all this can take time, and you are keeping in touch so very happy.
Mr & Mrs T Coventry Date service engaged: 25/10/18 Interim testimonial: 08/05/19 We are in a position where we have holidays booked, so work is not really progressing at the moment due to this. Since we signed our contracts, you have been in regular touch with me, and I am happy with that, even though there is not much to report. We did get a circular email from our resort, which I forwarded to Carl James, and they called me straight away to discuss and give peace of mind.
Mr & Mrs H Essex Date service engaged: 23/01/19 Interim testimonial: 07/05/19 Everything is fine, we are happy with the work that is being done and the communication we receive from Carl James. It’s not like a house, where you can see what is going up, we are waiting for the work to be complete, to see the final results. All in all though happy so far.
Date service engaged: 20/11/2018 Date relinquished: 18/04/19 Hi Charlie, We are both well thank you. Thank you to Carl James Associates and the solicitors, both have been very helpful, and Trevor and I were both relieved to get the letter confirming the relinquishment of our timeshare with Club la Costa. It’s difficult to know which company to trust as you hear so many horror stories. Carl James have understood this and worked with us to give us reassurances that we have found a company that wouldn’t take the money and run. Thanks again Kind regards Nicola
Date service engaged: 28/02/19
The original meeting went well, and the paper work was straight forward I don’t want to be bombarded with loads of emails and letters, so as far as I am concerned, you are doing your duties, and everything is running smoothly. I am happy so far with everything.
Awaiting Relinquishment 05/05/2019
"We are so happy with everything so far. (Diane) Carl James keeps in touch. The legal team have given us so much confidence. It is nice and very reassuring to know that someone is there. Carl James Associates has a very positive energy about them, and we finally know we are in good hands."
Date relinquished 08/04/2019
"Dear Diane, Further to your letter dated 08/04/2018 referring to the relinquishment of our Timeshare ownership. I would just like to say a huge Thankyou to you and all your staff for the way in which you have dealt with this, making it stress free for us, it has been very much appreciated. Once again thankyou for all your assistance, Yous sincerely J.S"
Date Relinquished 12/03/2019
"I would like to say a very big "Thank you" to everyone at Carl James Associates who helped me on my way to the relinquishment of my timeshare. I was given regular updates of what was going on and any questions I had were answered promptly and reassuringly. I felt supported all the way through and I now have my certificate of relinquishment. Brilliant job! Xxx"
Date Relinquished 27/02/2019
"I would like to sincerely thank all at Carl James Associates for sorting this out and finally releasing me from a dreadful timeshare company. Such a relief to be free of an expensive millstone at last. Best regards, Mr A."
At Carl James Associates, we’ve helped hundreds of clients to exit from unfair and unwanted Timeshare contracts.
Contact us today to find out if we can do the same for you.
It is our goal to free you from your timeshare burden. Once complete you can get on with enjoying the rest of your life and holidaying at your leisure again.
Carl James Associates will make sure your case is handled in the correct manner and only by qualified U.K based Solicitors and/or qualified relinquishment contract specialists.
Carl James Associates – At the cutting edge of dispute resolution for timeshare – we focus on low costs, high efficiency and clarity – we make the whole process as stress free as possible.
Carl James Associates are a timeshare contract specialist consultancy, we are not solicitors. We use specialists to relinquish your ownership. Carl James Associates use solicitors regulated by the Law Society who specialise in resolving contractual disputes with timeshare companies to relinquish unwanted ownership; we have an impeccable record on delivery of this service. We also use legal executives’ dependant on the complexity of the timeshare contract. This method helps to keep the cost of the relinquishment down and most importantly by contracting with Carl James Associates we offer a money back guarantee if the unwanted ownership has not been successfully relinquished in a 12-month period for European timeshare and 24-months for American, Mexican, Caribbean and Thailand contracts . If you contract directly with a solicitor and you are unsuccessful with the relinquishment of your timeshare ownership you will still be invoiced for the work the solicitor does. High street solicitors specialise in their own areas of UK law for example family law, employment law and conveyancing etc. We have had solicitors who have come to Carl James Associates for timeshare contract advice.
Timeshare contract law is extremely complex. Cases involve a lot of man hours on average 40-50 hours work in most cases. A high street solicitor may charge you many billable hours just to try and learn about timeshare law before they could attempt to help you. Carl James Associates since 2015 have grown to be one of the largest and most successful companies of its kind. We complete many cases within 4-6 months. We see many timeshare owners who have tried to relinquish their timeshare previously, using cheaper company’s and they have found the work has simply not been done. It is always important that you do due-diligence and ensure your consumer rights are protected when entering agreements involving timeshare contract disputes.
There is a full Money back guarantee if we fail to relinquish you from your timeshare contract.
We at Carl James Associates pride ourselves on giving the right advice and managing our client’s expectations. With this mind as of the 1st of April 2019 it is illegal for a company to pursue a s.75 claim or a consumer credit claim for you without being FCA regulated. We will refer any claim to our FCA regulated partners, and they will discuss in detail if you have a valid claim which means you are getting the correct advice. Many companies have advised clients of court cases in Spain and the chance to get money back, even giving the clients a value as to how much they would get clients have spent many thousands of pounds on these promises, however if in principle you win it has become apparent that very few people have ever had a pay-out from these judgements and invariable still have not resolved the timeshare ownership issue.
Advise the person who contacted you that you have instructed legal representation and cannot discuss the matter further. Call to advise your Senior Client Liaison Officer that you received a call if you could get the name of the person who called and their position and pass this to us as well. We will then take the appropriate action.
GDPR regulations changed on the 28th of May 2018. You will have to have opted in to receive calls from these companies. If you receive a call from these companies get the name of the representative calling you and take note of the number, they called on. Call your senior client liaison officer and we will take the details. THEY SHOULD NOT BE CALLING YOU. Carl James Associates are GDPR compliant all our staff have completed GDPR examinations. Unsolicited calls from companies should be answered with caution and hung up on immediately.
Some resorts will allow ownerships to be returned, either free of charge or with a set fee. Some resorts will try to upgrade your timeshare to another product and state that this will reduce the term of ownership these options can cost many thousands of pounds and will have very few guarantees in relation to the end of the timeshare contract. When signing your ownership back to the resort, there will often be a clause within the agreement that waives your right to pursue a claim for any compensation, if you are still paying a finance agreement then extreme caution is advised as if you have agreed to hand back to the resort you will have to continue paying the finance and you have waived your right to pursue a consumer claim. The resorts know that their contracts may be vulnerable to consumer credit claims, therefore they will be more than happy for you to sign this agreement. It is also important to read the terminology of the resort taking back a timeshare and we would urge clients to question terminology such as suspension of membership. We do advise that you speak to your resort in the first instance to explore if an amicable and full legal relinquishment can be granted if this is not the case then you will need legal help.
Carl James Associates have been very public about the do’s and don’ts’ of engaging in this type of service. We have written advertorials for The Times newspaper and also, we have advertised Nationwide in the Press ranging from The Times, The Telegraph, Evening Standard, The Mirror and TV Times we have put a very frank message out there to help protect consumers. Below is our advice:
71-75 Shelton Street,
Covent Garden, London,
Lymedale Business Centre,
Hooters Hall Road,
Registered Company Number: 09886619