No issues You did everything we asked you to do. It's been lovely to know somebody is on our side. Thanks so much.
We received good communication from Carl James Associates and were kept up to date on everything. We are very happy with the way things have gone.
So far, so good. It's been a challenging time for everyone due to COVID 19 but you said you would have it done within 12 months and you have kept to that agreement. Very pleased, thank you very much.
Very happy. I knew it would take time but there were no problems. To be relinquished, we can't thank Carl James Associates enough.
All great, really easy. We were quite surprised. The relinquishment was completed fast and we received good communication throughout. Thank you.
Carl James Associates were very helpful and efficient. They have left me very happy.
We are so happy; everything has gone so well. It has only taken 5 months and we cannot fault anything. Carl James Associates have kept all the promises made, kept in touch throughout and made the process so straight forward. Great work, keep it up.
I was quite apprehensive to begin with as spoken to many other companies offering their services. I am glad I did choose Carl James as they did a very satisfactory job. I am happy with their work and obviously the outcome, as I am out of my timeshare.
We can only say as we find and would like to say our dealings with Carl James Associates in our recent relinquishment of out holiday ownership was both professional and prompt. Everything was explained from the start and a speedy outcome was provided. I would definitely recommend them for anyone thinking about getting out of their timeshare
We thought it would take longer with the COVID situation, but we were surprised to be out in the time given. Everyone particularly good and always on hand if we needed anything. Happy we are free of our timeshare.
Very polite and respectful from the start, good attention to detail and no pressure at all from any one in Carl James. If I had an issue it was dealt with quickly and professionally. Very happy with the service, 5 stars to them for their help.
Always there if we emailed or called, if they were not, they replied quickly and followed everything up. Glad we have no more maintenance fees and that is down to Carl James Associates.
The communication was second to none. We even spoke to the director, who put our minds at ease. Not pushy at all, very knowledgeable and allowed us time to make our mind up. We had used another company and we got nothing from them. Carl James Associates were great, never demanded or pushed, but there when we needed anything. We appreciate all they have done.
Happy with the service, did not take as long as we expected. Have a letter to confirm we out and all communication was easily followed.
CJA Made the process of relinquishment very painless and not “quite enjoyable” as such but the equivalent.
We were impressed to have the timeshare relinquished in about 6 months Left a good impression with us the speed and professionalism Not heard from the timeshare company either, which is always a bonus.
I cannot express how good Carl James Associates are. My partner passed away unexpectedly at Christmas and the support was tremendous. You did everything for me and looked after the relinquishment and me very well. Belting company.
We were in two minds and unsure if we wanted to use a company like Carl James Associates to relinquish our timeshare but when we looked at the website it looked professional so contacted you. This followed all the way through, professional, courteous and the understanding of the whole team was great, if we rang the phone was answered or retuned in a quick time period. Everything was spot on.
It was very comforting to know that if I got in contact with Carl James Associates the way you responded was quick, helpful and no trouble. Very happy with the whole process.
Given the situation of people working from home with COVID we did not expect this to move very quickly, but there were no hiccups and things have gone exactly as we expected and hoped, with little fuss or contact. The experience has been excellent, not passed from pillar to post, and we were updated when we needed to be.
May we sincerely thank you for your services in terminating our contract and in appreciation if requested, will be pleased to recommend CJA for their considerations and professionalism. I am not one for giving praise, but everything went great.
Very many thanks to you and the team for ensuring that we have reached a successful outcome. I will happily recommend you services to others if you require.
My wife and myself approached Carl James Associates for assistance when we tried to rescind our timeshare/holiday ownership agreement. We were paying into what we thought was an investment for a holiday home for ourselves in Malta, which would be ours after we had finished paying for it. The apartment/studio we had been shown when we joined in February last year whilst on holiday in Malta, was beautiful with amazing views, but upon return to the location last October we found this to not be the case. When we returned to the UK we elected to terminate the holiday ownership as we had been told it would cost a significant amount more in money to upgrade to get the accommodation we thought we’d been paying for all the time. The timeshare provider threatened us with legal action, so we contacted Carl James Associates, we had a free consultation and straight away they said they could help us relinquish the holiday ownership. As soon as Carl James Associates took on our case, all the threatening calls, emails and letters from the timeshare provider plus a debt collection agency the timeshare provider enlisted to harass us stopped. Carl James Associates has continually kept checking up on ourselves throughout the progress of our relinquishment, either by phone or email to see how we are and that we are both ok, plus to keep us fully informed of how our relinquishment case was progressing and put our minds at ease if we had any concerns. Just knowing Carl James Associates are merely a phone call/email away has given us so much reassurance and has been most comforting and without their support and understanding and them relentlessly pursuing a relinquishment for us, I don’t know what we would have done. We can’t recommend Carl James Associates enough so please, if you find yourselves trapped like we were in a timeshare/holiday ownership and you want to leave it but can’t, don’t hesitate to contact Carl James Associates as we guarantee they will get the outcome you want.
We are grateful to Carl James Associates for the professional way in handling our exit from our timeshare ownership within a reasonable time scale, keeping us informed of the progress every step of the way, Thanks again.
Hi, just a quick thanks for all you have done regarding my time share release. As well you know I began the journey with some trepidation having had a bad experience with a previous company. I needn’t have worried as the whole process was great. Communication was first class with yourselves and the solicitor up to the desired end result. Thanks once again.
For those wishing to terminate their holiday club membership, I could not recommend more highly Carl James Associates, their team has brought about the relinquishment of our membership in the time that they said they would, they kept us informed all through the process, and they were always very helpful when we had a query. I was very sceptical about their ability to terminate our membership as quickly as they said, because previously we had tried with another company, who claimed to have secured our exit, but we still kept getting bills and threats of debt collectors. We paid a lot of money to this other company, and at the end of the day our membership was not terminated, needless to say we did not get a refund. Carl James Associates offered us a money back guarantee if unsuccessful, which we found reassuring, this gave us the confidence to appoint them to represent ourselves, and we have had no regrets in so doing.
There have been no problems with anything at all, I have been very happy with everything. I am happy the timeshare is gone and off my hands. I don’t have to worry about them contacting me, and if they do, I know I can still contact you and legal. I appreciate your help 100%
It was like a ton weight had been taken off my shoulders, I was in a really good mood when we were told. I know I was very sceptical at the beginning, and I had lots of questions, but now over the moon with the whole thing. Everything has been handled very well and, again we are over the moon, we have always been able to get in touch when we called and both Carl James and the legal side have kept us informed throughout.
My wife and I contacted Carl James Associates having researched a range of firms. We decided we wanted them to act on our behalf in extracting us from our contract with Diamond Resorts. The “timeshare” market has changed dramatically since we joined 20 years ago and we were no longer able to travel abroad frequently or pay the inflated management fees. Following a face-to-face consultation with one of their staff at our home we engaged Carl James Associates and subsequently spoke to legal specialists, a firm of solicitors. We were asked to provide evidence to support our goal and within a matter of months our contract had been terminated. We were very impressed with the speed and efficiency with which both firms acted – they obviously have a good rapport with each other. We were able to contact Carl James staff whenever I needed clarification or an update on progress. We have no hesitation in recommending the firm.
Dear Diane and Charley I would like to take the opportunity to commend yourselves and by extension Carl James Associates as a company for your professionalism, but most of all your compassion and understanding from the first day of my enquiry to the relinquishment of my timeshare. I have been unhappy locked into a timeshare agreement for many years that has had no resemblance to what I purchased in 1999 as numerous companies took over, the goal posts changed in there favour. I felt enthused to write to hopefully reassure any potential customers that may be deliberating over taking the step to start a case against there timeshare company, and I am giving permission for my letter to be read in part or full from a satisfied customer of relinquishment of timeshare. It's outrageous that my timeshare company tied me into paying three years maintenance fees without being able to use the facilities for relinquishment through them. It has taken just over three months for my timeshare to be relinquished by using Carl James Associates and I feel free of the pressure to keep paying my maintenance fee. Through using Carl James the expenses to myself was considerably reduced, also the completion of relinquishment was faster and I can now pursue for compensation. I have recommended Carl James Associates to persons locked into timeshare agreements and will continue to do so.
Date Relinquished 03/06/19
I promised that I would write a testimony for you so here it goes; I hope you are happy with it. My wife and I were at our wits end in trying to get out of CLC after finding out that the money we invested for our children was never going to materialise and after being let down by another company in trying to get released, I got a phone-call from Tom of Carl James Associates. Tom came to our house in Scotland on a Saturday afternoon and we discussed everything, and he told us that he could get us out, but it may take a few months. He also told us that we would get regular updates and he would keep in touch. Everything Tom promised has come to fruition, he kept in touch as did his assistant Diane Matthews, which was a great relief to us. We thank you for this. I would have no hesitation in recommending Carl James Associates to anyone who have had problems terminating their timeshare agreement.
Date Relinquished 27/04/19
Everything has gone smoothly, and we have had the good news we are out of our timeshare. Our legal representative was fine and has done everything they said they would Carl James Associates were very pleasant, from the consultant coming to see us to keeping in touch throughout. All in all, very happy with the service.
Everything is going great. We were told it would take around 12-16 weeks, so we weren’t expecting anything from anyone until around the end of May/beginning of June. All I can say is everything is positive. We have had regular contact with Carl James Associates, regular phone calls, they kept me in the loop, I can’t ask for any more than that, but we’ve always had contact with you, or you’ve been in contact with us, so I’ve got nothing but praise for that. So many people do it and you don’t hear anything else from anyone at all. You know that someone’s taken an interest in what they do and they’re not grabbing my money and doing nothing and forgetting about me the client. They do what they say, and I am Happy with everything and how things are going.
Date Relinquished 27/04/19
Received the letter to say the relinquishment has been complete, happy days. If you ever want me to recommend Carl James Associates, I am more than happy to do so. I can’t praise Carl James Associates enough for what you have done for us. To be honest, I haven’t had to do anything, its been all dealt with by the legal representative and Carl James Associates and she always kept us updated with monthly letters and updates from the resort. I have been happy with the service provided, of course I have. The money has been worth it, in the end we will end up saving money and will continue to save a lot more. It’s sad that it has come to the end, we’ve had some good holidays out of our timeshare, but that’s life, its done and dusted and I’m glad that were out of it. Especially when you see recent reviews from the holiday resorts. Legal have done a good job and I am extremely happy with the result. I am ever so grateful.
Date Relinquished 23/05/19
I would recommend Carl James Associates At the beginning you are obviously sceptical, once a company has your money, you don’t always get what you are promised, but I can honestly say we have. Everything has gone smoothly, no hiccups or anything like that, so I am more than happy. It’s been brilliant from start to finish.
Date Relinquished 03/06/19
Carl James Associates were very very friendly. I felt like I was treated very fairly throughout the whole process. Everything was very prompt, and I was never kept waiting or hanging about on the phone or anything like that. Everything was done quicker than I expected, all my expectation were lead very accurately step by step, checking everything was going to plan, letting me know what I needed to sign, keeping me up to date. It’s still hard to believe that I am out of my timeshare. It was so thorough, and quick. Cannot believe how smooth the whole process has been, Tom himself was very friendly and very reassuring in helping me. 5 out 5 stars. Thanks!
When you hear about some companies, you wonder if they are going to take your money and run, or something along those lines, but because I am having the updates from yourselves and have found information on-line about both Carl James and the legal company, I am more comfortable about the situation. Lots of people want to get away from their timeshare and a lot of people have been burnt when they use some of these companies. Carl James engage with us in a manner we would expect, because of this, I am getting a better comfort level, and if this helps other people, I am happy to say so.
Date Relinquished 02/04/2019
We had been members of the Royal Goan Beach Club since 2001. It was not many years later that we realised that the holiday style offered was not much to our liking and nor was it of interest to other members of the family. We had no idea how to terminate the contractual arrangement. In 2017 we changed from a straight week entitlement to a points-based system with the expectation that it would be more flexible and suitable for us. What we did not realise was that we then had, in effect, two timeshare arrangements. We were advised to contact Carl James Associates (CJA) for advice by a national timeshare registry. The CJA advice, in relation to our situation, was to exit completely from all contractual obligations. Carl James Associates achieved that aim for us during a period of some months, during which we were informed of progress as appropriate. Carl James Associates were most courteous and attentive throughout, and clear in their instructions to us on how to respond to any messages from the timeshare company. We commend Carl James Associates to other timeshare owners who are having difficulty.
Mr & Mrs F West Sussex Date service engaged: 05/11/18 Date relinquished: 16/04/19 Testimonial given by grandson Mr H as has (POA) My grandparents have received their relinquishment letter regarding the timeshare and are really pleased. There were never any issues with the services of Carl James Associates, they were so helpful. Everything has been carried out smoothly on our part, and no problems have arisen. Pleased with the communications from Carl James throughout and very happy with it all.
Mr & Mrs P Staffordshire Date service engaged: 06/02/19 Interim Testimonial: 15/05/19 We have had continued updates from the legal team. We understand that resorts will drag their feet. Everything is going great and the communication from Carl James Associates and Legal is excellent. I didn’t receive a birthday card from the resort this year, so I see that as a good thing. No emails or anything. It is nice to have someone to get in touch with every once a month or so to say things are going along nicely and things are okay
Mr & Mrs B West Sussex Date service engaged: 19/12/18 Date relinquished: 27/04/19 We have had a lot going on recently and we were happy when Carl James Associates could come to see us, not us going to them. Carl James have helped by taking the pressure of this off us, with the way things progressed, and the updates were excellent. We have had our relinquishment letter and are so happy.
Mr & Mrs G Durham Date service engaged: 11/02/19 Interim testimonial: 10/05/19 We initially decided to cancel our contract as we had been with another company for about 2 years and got nowhere, we did not know who to trust. After doing our due diligence on the company and speaking again several times with them, we decided to come back and use their services. We are happy with what they are doing, and I just want to be kept in touch with, with updates. I understand all this can take time, and you are keeping in touch so very happy.
Mr & Mrs T Coventry Date service engaged: 25/10/18 Interim testimonial: 08/05/19 We are in a position where we have holidays booked, so work is not really progressing at the moment due to this. Since we signed our contracts, you have been in regular touch with me, and I am happy with that, even though there is not much to report. We did get a circular email from our resort, which I forwarded to Carl James, and they called me straight away to discuss and give peace of mind.
Mr & Mrs H Essex Date service engaged: 23/01/19 Interim testimonial: 07/05/19 Everything is fine, we are happy with the work that is being done and the communication we receive from Carl James. It’s not like a house, where you can see what is going up, we are waiting for the work to be complete, to see the final results. All in all though happy so far.
Date service engaged: 20/11/2018 Date relinquished: 18/04/19 Hi Charlie, We are both well thank you. Thank you to Carl James Associates and the solicitors, both have been very helpful, and Trevor and I were both relieved to get the letter confirming the relinquishment of our timeshare with Club la Costa. It’s difficult to know which company to trust as you hear so many horror stories. Carl James have understood this and worked with us to give us reassurances that we have found a company that wouldn’t take the money and run. Thanks again Kind regards Nicola
Date service engaged: 28/02/19
The original meeting went well, and the paper work was straight forward I don’t want to be bombarded with loads of emails and letters, so as far as I am concerned, you are doing your duties, and everything is running smoothly. I am happy so far with everything.
Date Relinquished 10/04/2019
"The process seemed a little slower than we expected at the start, but then there was a rush of information, as they got onto our case, and we were copied into everything all the way though. From the experience previously, trying to do this over the last three or four years, we feel we have finally got somewhere. We have even said, if anyone wants to contact us, we are happy to help, we know what a nightmare it can be. The process has been straight forward and Carl James has guided us through it."
Awaiting Relinquishment 01/05/2019
"We are very pleased with Carl James Associates. We are also very happy with the correspondence from CJA. The communication is great and always has been we are also very happy with the regular calls and updates and that CJA check in with us regularly. We are confident with the process and happy that CJA and Legal have kept us updated throughout. CJA have given us complete confidence and reassurance."
Awaiting Relinquishment 05/05/2019
"We are so happy with everything so far. (Diane) Carl James keeps in touch. The legal team have given us so much confidence. It is nice and very reassuring to know that someone is there. Carl James Associates has a very positive energy about them, and we finally know we are in good hands."
Awaiting Relinquishment 07/04/19
"The legal services team have regularly been giving monthly updates by post which is very good. I am quite respectful that the legal team are busy but is keeping me updated and I am happy with all the progress made so far well I am “Absolutely delighted” with all the work completed so far. “Really really pleased” I know that there is nothing I need to worry about. It took a while for Diamond Resorts to respond to Legal, they were dragging their feet a little, but Carl James Associates and Legal have kept me informed of all of this. I was very upset the last time I visited my Timeshare; the condition of the resort was not up to any standard. I bought a private exclusive members club and was very upset the last time I visited as it was very clear it was not private or exclusive. I got in touch with Carl James Associates via the internet maybe 1 or 2 months before I went on holiday, and if I was ever deliberating going ahead with Carl James Associates, this is what made my mind up 100%. I know Carl James Associates are a good company and that I can trust them. And I know I have done “Absolutely the right thing”. I cannot wait to be relinquished, Carl James associates have been very good and informative throughout the whole process. I know that it can be frightening for customers at first paying money to a company, but I now feel very comfortable and relaxed with everything. I have already been informing people of the work Carl James have done for me and I never felt like I was just paying out money and nothing would happen I knew it would. I am extremely happy with Carl James Associates."
Date relinquished 18/03/19
"Customer Statement re. Carl James Associates. My wife and I came into contact with Carl James Assoc. simply as the result of a cold telephone call. We had had a bad experience in our efforts to relinquish our membership of Club La Costa, and the telephone call we received seemed to offer a further genuine route to this end. Thus it was only the next day that there consultant visited us and, in the course of about two hours, he gave us reassurance that his company could help us to relinquish our membership, putting us in touch with Regulated Solicitors. We have since received written confirmation that our membership is indeed terminated. We highly recommend Carl James Associates for their professionalism, courtesy and continued attention."
Awaiting Relinquishment 03/05/2019
"We are very happy with how things are going. We have recently spoken with our appointed solicitor. And we are happy with the progress she is making. The solicitor has reassured us that we are in good hands and that we will get the result we are looking for. We very happy with the correspondence so far. We are really pleased with the professionalism of Carl James Associates and pleased with how things are going. We know that the solicitors are good at what they do, and that they are FCA regulated and Law society approved. We await our relinquishment with confidence."
Date Relinquished 05/04/2019
"Dear Diane, We received the confirmation of our Diamond Resort relinquishment today. Thank you to Carl James Associates for putting us on the right track to be able to do this. Being a cold call initially, we declined the offer, but after a second call a month or so later, decided to take the offer of a home visit explaining the details and how it worked. This persuaded us, and, time being of the essence, procedures were dealt with, and all our questions answered very quickly, while being passed on to the solicitor for the legal work. Throughout, there was personal contact by telephone and letter and we are very pleased now that we took up the offer from Carl James Associates. We would recommend the company to anyone looking to relinquish their Timeshare. Kind regards, A & P M"
Date relinquished 08/04/2019
"Dear Diane, Further to your letter dated 08/04/2018 referring to the relinquishment of our Timeshare ownership. I would just like to say a huge Thankyou to you and all your staff for the way in which you have dealt with this, making it stress free for us, it has been very much appreciated. Once again thankyou for all your assistance, Yous sincerely J.S"
Date Relinquished 12/03/2019
"I would like to say a very big "Thank you" to everyone at Carl James Associates who helped me on my way to the relinquishment of my timeshare. I was given regular updates of what was going on and any questions I had were answered promptly and reassuringly. I felt supported all the way through and I now have my certificate of relinquishment. Brilliant job! Xxx"
Date Relinquished 27/02/2019
"I would like to sincerely thank all at Carl James Associates for sorting this out and finally releasing me from a dreadful timeshare company. Such a relief to be free of an expensive millstone at last. Best regards, Mr A."
Date Relinquished 05/03/2019
"Towards the end of 2018 my wife and I decided to relinquish our timeshares. We chose Carl James Associates and they sent along there representative to our home one Friday evening. He explained the whole process from start to finish and it was easy to understand. When he left we were told that if we had any questions or concerns all we had to do was call. After a few days the office contacted us and explained the stages of the relinquishment and then proceeded. The whole thing was achieved quickly with very little input from us and we were kept informed throughout the process. Nothing was any trouble and all questions were answered straight away."
Date Relinquished 05/02/2019
"We were recommended to Carl James Associates when we explored trying to stop our timeshare. We tried and tried in vain with the timeshare provider but they did not help us nor want to help. A consultant from Carl James came to see us where they explained in detail the process they would undergo to relinquish our timeshare and we are pleased to confirm that we have managed to exit the timeshare successfully. It is such a relief to know this will no longer be hanging over our heads. We are very grateful to Carl James Associates."
Date Relinquished 20/01/2019
“Finally, we found a company true to their word. Carl James didn’t pressurise us to use their service. We have fallen foul to a number of companies in the past, but Carl James were different. They used real solicitors who we could speak to before we paid out any money. Our consultant explained in detail the process and Diane in the office was on hand to answer any questions and anything she couldn’t answer the solicitors called and answered the questions. Finally, we have legal assurance of release from our timeshare. Thank you to Carl James Associates”
Date Relinquished 05/02/2019
“Carl James Associates were very supportive in the overall process of helping us terminate timeshare with Club La Costa, they are genuinely well connected and engaged the right legal team to relinquish our Timeshare. The lifelong maintenance fees are ended, and the legal team are working on compensation for the fractional property. I am sure there are many families and individuals like us who have been pressurised into buying timeshare and paying huge annual maintenance fees. We have always struggled to make use of the annual points and on several occasions as we couldn’t reserve accommodation at the places we wanted to travel to, mainly because the places were booked over a year in advance we always ended up visiting places that certainly was not our first choice but we had to try to utilise our points. Over 5+ years we had over 4000 points we couldn’t use as we couldn’t find suitable places for our desired choice of accommodation. More importantly we were not given time to make an independent decision on timeshare it was a rushed commitment to take the timeshare deal. Thanks to Carl James Associates"
Date Relinquished 17/12/2018
“Over the past several years I have been approached by organisations offering to get me out of my Timeshare contract, but each of them proved just to be a scam, taking my money but then disappearing into the sunset with my cash. Carl James Associates not only came to see me and offered personal identity, but within 6 months completed the work of relinquishment. There has not been any further communication from my Timeshare company. I now have signed solicitor’s paperwork that all is resolved, and I have no fear of recurring demands for past or future maintenance fees”
Date Relinquished 14/12/2018
“After being conned a few times, we were rather sceptical when we spoke to Carl James Associates about timeshare relinquishment. We meet with there consultant and emphasised the point that we cannot afford to be scammed again, but for us it was third time lucky. Being able to communicate with Carl James Associates and their solicitors every step of the way was reassuring and a great help, Diane in the office in particular was very understanding. When the case went to the solicitors Stephanie was on hand to calm our worries. Through out the six months we have been under their care any doubt was dealt with. Just before Christmas we received the news, we had been relinquished of our Timeshare…… Relief!! Carl James Associates were true to their word. We cannot thank you enough."
At Carl James Associates, we’ve helped hundreds of clients to exit from unfair and unwanted Timeshare contracts.
Contact us today to find out if we can do the same for you.
It is our goal to free you from your timeshare burden. Once complete you can get on with enjoying the rest of your life and holidaying at your leisure again.
Carl James Associates will make sure your case is handled in the correct manner and only by qualified U.K based Solicitors and/or qualified relinquishment contract specialists.
Carl James Associates – At the cutting edge of dispute resolution for timeshare – we focus on low costs, high efficiency and clarity – we make the whole process as stress free as possible.
71-75 Shelton Street,
Covent Garden, London,
Lymedale Business Centre,
Hooters Hall Road,
Registered Company Number: 09886619